If you’re dealing with the CS11 Amazon error, you’re not alone. It is a common problem that many users face, and we’ve outlined all the reasons it pops up below.
While at it, we’ve also taken a closer look at how to fix it. Read ahead.
Why Does the CS11 Error Amazon Appear?
Most of the time, the CS11 error pops up due to bugs. You may have not updated your operating system in a while, or the Amazon app might be outdated. Sometimes, isolated glitches can cause the issue too, but this is less common.
In the section below, we’ve discussed all the ways to fix the problem.
Solution 1: Force Restart the phone
First up, try force-restarting your phone. All the apps and processes that are running would be shut down. Usually, this does the trick if you’re dealing with an isolated glitch.
The force restart process differs between Android and iOS devices.
Here’s what you do on iPhones with Face ID, as well as the 8 and the SE (2nd generation):
- Keep holding the Volume Up button, then let go
- Keep holding the Volume Down button and let go
- Press and hold the Side button until you see the startup logo
7 and 7 Plus:
- Long-hold the Volume Down and Power buttons and let go when you see the starting screen pops up
6s, SE (first gen), as well as previous models:
- Press and hold the Power and Home buttons at the same time, then release them when the Apple screen appears
Here’s what you do on Samsung phones:
- Place your finger on the Volume Down and Power buttons, then release them when you see the startup screen
Google Pixel:
- Press and hold the Power button until your mobile restarts
LG:
- Place your finger on the Power and Volume Down buttons until phone boots up again
HTC:
- Press and hold the Volume Down and Power buttons until you see the Android logo
Solution 2: Uninstall and Reinstall Amazon App
Give uninstalling and then re-installing the Amazon app a shot. Whatever is causing the error should be gone, as all of the application’s data would be cleared.
In case you’re wondering, when you re-install Amazon and sign back in again, all your synced data should return.
Here’s how you uninstall an app:
- Go to the Home screen
- Find the application that you want to get rid of
- Long hold it
- Tap the Uninstall button
- Click Delete
Once the Amazon app has been uninstalled, you will have to go to the Google Play Store to re-install it.
Solution 3: Force Stop the App
If you’re dealing with an isolated glitch, force-stopping the Amazon app can also help.
Here’s what you do on Androids:
- Open Settings
- Go to the Application Manager
- Scroll down until you find the Amazon application
- Tap the Force Stop button
Here’s what you do on iPhones:
- Swipe up from the home screen
- Scroll through all the apps that are open
- Swipe up from the Amazon preview
Hopefully, the error message won’t pop up again. We’ve got more tricks to try if it does.
Solution 4: Clear Cache
Clearing the Amazon app’s cache might do the trick. All its temporary memory would be refreshed.
Do the following on Apple devices:
- Go to Settings
- Click on Storage, then Internal Storage
- Select the Cached Data button
Android phones:
- Launch Settings, then go to the Application Manager
- Choose Installed Applications
- Find the Amazon program
- Tap it, and click the Move to the Storage Tab option
- Hit Clear Storage
Restart your device. You should be good to go now.
Solution 5: Update the OS
If you’ve not updated your OS in a while, your operating system might have bugged out.
Now, if you’re dealing with a bug, Amazon wouldn’t be the only application that is malfunctioning.
Here’s what you do on Android phones:
- Open Settings
- Click System > About Phone
- Tap the firmware file
Do the following on Apple devices:
- Go to Settings
- Click on General, and then Software Update
Solution 6: Update the App
You also have to update the Amazon app regularly or it can bug out.
Updating any application is easy. Go to your respective app store, search for Amazon, and then tap the Update button (will only be there if there is a new firmware file available).
Solution 7: Contact Amazon
Lastly, try contacting the Amazon team. You might be facing a bug that they have not released a patch for. Informing them about the error would ensure that their team works on a fix.
Also, check online about what others have said. If you’re dealing with a bug, others should be facing it too. You might see some fixes that have worked for them. Twitter is probably the best place to look.
Why Does the CS11 Error Pop up?
There are many reasons why the error message can appear. However, the most common reason is a bug wreaking havoc. You should be able to fix it by either updating Amazon, or your operating system. You can also resolve it by force-restarting, if you’re dealing with an isolated glitch.
Hopefully, you found everything discussed useful.