If you’re wondering why PUBG keeps disconnecting on your phone, you’ve come to the right place. This is a common question that we’ve taken a look at. We’ve also run through how to fix the issue.
Why Does the “PUBG Could Not Connect” Error Appear?
Although there are many reasons why the error pops up, the main reason is not having a stable internet connection. You will have to move closer to your router, or connect to another WIFI network. Sometimes, it is due to isolated glitches. Force-restarting or updating your OS should fix it.
In the section below, we’ve taken a look at how to fix the hiccup.
Solution 1: Check Your Internet
Your internet connection might be unstable. Fixing this is easy – all you need to do is move closer to your router, or connect to another internet network.
Now, you could be facing a network error too. First, try turning on Airplane Mode and then off. Keep in mind that your cellular network would be refreshed. So, this would stop your device from connecting to cellular towers – so you wouldn’t receive calls or text messages.
Solution 2: Restart Phone
If you’re dealing with an isolated glitch, force-restarting will help. In case you’re not aware, this is like a regular reboot, except more comprehensive. All the processes running would be abruptly closed.
The force restart method varies depending on whether you’re using an Android or iPhone. In fact, the process differs between your Android OEM too.
Here’s what you do on iPhones with Face ID, as well as the 8 and the SE (2nd generation):
- Keep holding the Volume Up button
- Keep holding the Volume Down button
- Press and hold the Side button until you see the startup logo
7 and 7 Plus:
- Keep holding the Volume Down and Power buttons and let go when you see the Apple screen
6s, SE (1st generation), and earlier models:
- Press and hold the Power and Home buttons at the same time, then release them when the Apple screen pops up
Here’s what you do on Samsung phones:
- Place your finger on the Volume Down and Power buttons, then release them when you see the startup screen
- Press and hold the Power button until your mobile restarts
- Press the Power and Volume Down buttons until phone boots up again
- Keep holding Volume Down and Power buttons until you see the starting screen
Solution 3: Update Operative System
When was the last time you updated your operating system? If it’s been a while, you might be dealing with a bug.
Now, if this is the case, it could be wreaking havoc on your entire system, so you probably have been facing other issues too.
Downloading the latest firmware will help. However, you will need a stable internet connection and enough space for the firmware file.
Here’s what you do on iOS devices:
- Go to Settings
- Click on About Phone
- Tap the firmware file that’s available (would only be there if any update is pending)
Here’s what you do on Androids:
- Go to Settings
- Click on System > About Phone
- Tap the firmware file that’s available
Your phone will restart once the latest OS is downloaded. Hopefully, you will be able to play PUBG without an issue now.
Solution 4: Uninstall and Reinstall the Game
Are you still having trouble? You can try uninstalling and then reinstalling the game. All the data on your device would be erased. The issue that was causing it to act up should be gone.
When you sign back in again, all your synced data will be back.
Solution 5: Contact PUBG
You can try contacting PUBG. The problem could be due to an issue on their end – you might be dealing with a bug that they have not released an update for yet.
Also, check online for what others have said. If there is a bug, others should be facing it too.
Solution 6: Contact Your Retailer
Sometimes, hardware damage can be responsible. You might have dropped and broken your device’s modem. This can lead to problems connecting to the internet.
If you still have your warranty, you will be able to get any hardware damage fixed for free. Just remember that you will have to part with your phone for a few days
PUBG Disconnecting Error
There are many reasons why the problem can pop up. However, the most common cause is usually a bad internet connection. Moving closer to your router, or connecting to another WiFi network should do the trick.